Vratar
Every call answered. Every appointment booked. You focus on the work.
Vratar (Serbian: doorman, goalkeeper) is a voice AI receptionist that answers your business phone around the clock. It books appointments, takes detailed messages, routes urgent calls to the right person, and handles your most common questions — all in your patient or client's language. Built on Asterisk SIP, Gemini 2.5 Flash Live Audio, and ElevenLabs multilingual TTS. Fully EU data-resident. Built for dentists, veterinarians, salons, clinics, law offices, and trades.
Available on
- WebAny modern browser
What it does.
Sounds like a real receptionist. Works like a tireless one.
When a call comes in, Vratar answers within two rings in the caller's language. It greets them with your practice or business name, handles the conversation naturally, and takes action — booking a slot, logging a message, or escalating to you if it's urgent. The voice is warm and natural thanks to ElevenLabs Flash v2.5 multilingual synthesis with ~75ms first-audio latency. Callers rarely know they're talking to an AI.
- ElevenLabs Flash v2.5 — best multilingual voices for sr/hr/de/en
- Gemini 2.5 Flash Live API — audio-in directly, no separate STT step
- Language auto-detection — responds in caller's language
- Configurable greeting, business name, and personality tone
- Urgent call escalation: rings you or sends immediate SMS alert
Appointments booked directly into your calendar. No back-and-forth.
Vratar integrates with Google Calendar and iCal to check real availability and confirm bookings on the spot. It asks the right questions (name, reason for visit, contact number) and writes the appointment with full context. Post-call, a summary with sentiment analysis, action items, and quality flags is generated by Gemini 2.5 Pro in the background. Your daily schedule stays clean.
- Google Calendar and iCal integration — reads and writes availability
- Structured data capture: name, reason, contact, preferred time
- Appointment confirmation SMS to the caller
- Post-call summary: transcript, sentiment, action items, quality score
- Export appointment log to CSV for any CRM
Your callers speak Serbian. Your AI does too.
EU incumbents speak English. Vratar's moat is fluency in Serbian, Croatian, Slovenian, German, Italian and English — the languages of the Balkan + Adriatic + DACH region where most AI receptionist products don't operate. All voice data is processed on Hetzner Cloud in Frankfurt or Helsinki. Gemini Live API runs in europe-west3. Recordings and transcripts live in Cloudflare R2 EU-only buckets. GDPR by architecture, not policy.
- Languages at launch: Serbian, Croatian, German, English
- Phase 2: Slovenian, Italian, French
- All audio processing in GCP europe-west3
- Compute on Hetzner Frankfurt/Helsinki — no US data flows
- GDPR-compliant call recording with consent announcement
Everything else it does.
24/7 answering
Picks up within 2 rings, any hour. No voicemail purgatory for your callers.
Live booking
Reads your calendar, books the slot, sends a confirmation SMS — in one call.
Message taking
Structured message capture: caller name, number, urgency, and full note.
Multilingual
Serbian, Croatian, German, English at launch. Caller's language, detected automatically.
EU data residency
All audio, transcripts and recordings stay in EU. Hetzner + GCP europe-west3.
Call analytics
Volume by hour, resolution rate, sentiment trend, missed-call tracker.
Minutes-based pricing. No per-seat or per-user nonsense.
- Starter: €99/mo — 500 minutes, 1 location, 1 language
- Pro: €199/mo — 2000 minutes, 3 locations, 3 languages
- Business: €399/mo — 5000 minutes, unlimited locations and languages
- Overage: €0.12/minute above plan limit
Questions we hear often.
Talk to the team that actually builds the software.
Pilot deployments, volume licensing, product demos, security questionnaires — all handled by engineers and product leads, not a routing layer. We respond within one business day.
Send us a message
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