Terms of Service
Last updated: 19 July 2026
01Acceptance and Parties
These Terms of Service (“Terms”) are a binding agreement between you and Royal Softworks(“Royal Softworks,” “we,” “us”), a software company organised under the laws of the Republic of Serbia with its principal place of business in Kragujevac, Republic of Serbia. They govern your use of the website at royalsoftworks.com, the customer dashboard and licence portal, and the software products distributed under the Royal Softworks brand (together, the “Services”).
By creating an account, completing a purchase, activating a licence, or otherwise using the Services, you accept these Terms. If you use the Services on behalf of a company or other organisation, you represent that you are authorised to bind that organisation, and “you” includes it. If you do not agree to these Terms, do not use the Services.
The Wardrobe virtual try-on service is governed by its own Terms of Service and Privacy Policy, which prevail over these Terms for that service.
02Eligibility and Accounts
You must be at least 16 years old and legally capable of entering a binding contract to use the Services. You are responsible for the accuracy of your registration details, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any suspected unauthorised access at office@royalsoftworks.com. When you purchase without an existing account, an account is created for you automatically and its credentials are sent to your purchase email address.
03Purchases, Billing, and Auto-Renewal
3.1 — Paddle as merchant of record
All purchases are processed by Paddle, which acts as the merchant of record: Paddle handles payment, applicable taxes, invoicing, and payment data. Your payment relationship is with Paddle, subject to Paddle’s own terms; Royal Softworks never receives your payment card details.
3.2 — Subscriptions and auto-renewal
Product plans are sold as subscriptions on the billing cadence shown at checkout (for example monthly or multi-year terms). Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled beforehand. You can cancel at any time from the billing dashboard (which opens the Paddle billing portal); cancellation takes effect at the end of the period already paid for, and your licence remains usable until then. Additional seats purchased for a subscription share its billing cadence and end with it. Subscriptions that begin with a free trial are charged automatically for the first time when the trial ends, as described in §4.2.
If a renewal payment fails, Paddle retries it over a dunning period during which your licence keeps working; if payment ultimately cannot be collected, the subscription is cancelled and the licence is suspended.
3.3 — Price changes
We may change prices with at least 30 days’ notice before they apply to your renewal. If you do not accept a new price, cancel before the renewal takes effect.
3.4 — Refunds
Refunds are governed by our Refund Policy. Statutory rights of withdrawal and refund that applicable consumer law grants you apply in full and are not limited by these Terms.
04Software Licence (EULA)
4.1 — Licence grant
Subject to these Terms and payment of the applicable fees, Royal Softworks grants you a limited, non-exclusive, non-transferable licence to install and use the purchased desktop software (including AssistantGeneral desktop, Privatta, DuplicateDuster, OfficeBrief, Space Wizard, and VoiceMe) for the duration of your subscription, on up to the number of machines (“seats”) included in your plan. Licences are activated per machine against your licence key; you can deactivate machines in the dashboard to free seats. The software is licensed, not sold.
4.2 — Free Trials
Some plans are offered with a free trial — currently a 14-day free trial on Privatta Pro (Solo). A trial is part of the subscription itself, not a separate product: your payment method is collected at checkout, nothing is charged during the trial, and the first subscription payment is charged automatically when the trial ends — unless you cancel before the trial ends, in which case you are never charged. You can cancel at any time during the trial from the billing dashboard (Paddle billing portal); Paddle also emails you a reminder before the trial ends. The trial period and the plan it converts into are shown at checkout. During the trial the licence is provided “as is” for evaluation. We may limit free trials to one per customer per product and may change or withdraw trial offers for future sign-ups at any time.
4.3 — Enterprise sub-licences
Enterprise and government plans allow the licence administrator to generate employee sub-licences up to the plan’s seat count. Sub-licences may be issued only to members of the licensed organisation, inherit the parent licence’s term, and end with it. The organisation remains responsible for its users’ compliance with these Terms.
4.4 — Restrictions
- (a)do not share, sell, rent, or publish your licence key, or activate more machines than your plan's seat count;
- (b)do not circumvent or attempt to circumvent licence validation, seat limits, or trial limits;
- (c)do not reverse-engineer, decompile, or disassemble the software except to the extent such a restriction is prohibited by applicable law (e.g. for interoperability under EU law);
- (d)do not use the software to build a directly competing product, or resell access to it as a service without our written consent; and
- (e)do not use the Services in violation of applicable law, including export-control and sanctions law.
Our on-premise products process your content locally on your machines; you are solely responsible for the content you process with them and for the legality of that content.
05JokeService and Novelty Products
JokeService is a free, account-less API provided “as is” with no availability commitment. The optional JokeService PRO purchase is a novelty item sold as satire: it is clearly and repeatedly described at the point of sale as providing nothing beyond the purchase itself, and that description is part of the product. Buying it does not create any entitlement to features, support, or services. Your statutory refund and withdrawal rights apply to it in full, as they do to every purchase — see the Refund Policy.
06Cloud Services (When Available)
Hosted offerings such as AssistantGeneral Cloud are not yet generally available. When a Cloud Service launches, its use will be governed by these Terms together with any service-specific terms presented at sign-up, and the data practices described in our Privacy Policy.
07Intellectual Property
The Services, including software, design, trademarks, and documentation, are owned by Royal Softworks or its licensors and protected by intellectual property law. Except for the licence expressly granted in §4, no rights are transferred to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction or compensation.
08Suspension and Termination
We may suspend or terminate your access to the Services, or suspend a licence, where: (a) fees are not paid when due (following Paddle’s dunning process); (b) you materially breach these Terms, including the licence restrictions in §4.4; or (c) we are required to by law. Upon termination for your breach, licences end and no pre-paid fees are refunded except where the Refund Policy or applicable law requires otherwise. You may stop using the Services and close your account at any time. Sections 4.4, 7, 9, 10, and 12 survive termination.
09Disclaimer of Warranties
Except as expressly stated in these Terms, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure. Some jurisdictions do not allow the exclusion of certain warranties; to the extent a warranty cannot be disclaimed under applicable law, it is limited to the minimum extent permitted.
10Limitation of Liability
To the fullest extent permitted by applicable law, Royal Softworks will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to the Services, even if advised of the possibility of such damages. Our total cumulative liability for all claims relating to the Services will not exceed the greater of (a) the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 50.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. If you are a consumer, your mandatory statutory rights are unaffected.
11Indemnification
To the fullest extent permitted by applicable law, you will indemnify and hold harmless Royal Softworks from claims, damages, and reasonable costs (including legal fees) arising out of your breach of these Terms, your violation of applicable law, or content you process with the Services — except to the extent the claim results from our own breach or negligence.
12Governing Law, Venue, and Consumer Rights
These Terms are governed by the substantive laws of the Republic of Serbia, without regard to its conflict-of-laws rules; the UN Convention on Contracts for the International Sale of Goods does not apply. Subject to the consumer carve-out below, the exclusive venue for disputes is the competent court in Kragujevac, Republic of Serbia. Before starting formal proceedings, please contact us at office@royalsoftworks.com — most issues can be resolved informally within 30 days.
Consumer carve-out. If you are a consumer in a jurisdiction whose mandatory law lets you bring or defend proceedings before your local courts (including EEA, UK, and Swiss consumers), nothing in this section prevents you from doing so, and you also benefit from any mandatory consumer protections of the law of your country of residence. EEA/UK consumers may additionally use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
13Changes to These Terms
We may update these Terms from time to time. For material changes we will give at least 14 days’ notice via the website or email before the changes take effect. If you do not agree with a material change, cancel before its effective date; continued use after that date constitutes acceptance.
14Miscellaneous
- (a)Entire agreement: these Terms, the Refund Policy, and the Privacy Policy are the entire agreement between you and Royal Softworks regarding the Services.
- (b)Severability: if a provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in force.
- (c)Waiver: not enforcing a right is not a waiver of it.
- (d)Assignment: we may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent.
- (e)Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
- (f)Language: these Terms are drafted in English; translations are for convenience only.
15Contact
For questions about these Terms: