Refund Policy
Last updated: 19 July 2026
01Who Processes Refunds
All purchases on royalsoftworks.com are processed by Paddleas merchant of record. Refunds are issued by Paddle to the original payment method, typically within 5–10 business days of approval. Paddle’s own buyer terms apply alongside this policy.
02Statutory Rights (These Always Win)
If you are a consumer, nothing in this policy limits the refund, withdrawal, or cancellation rights that the law of your country of residence grants you. Consumers in the EU, EEA, and UK have a 14-day right of withdrawal from the date of purchase of a digital service. To exercise a statutory right, contact us (see §5) within the statutory period — no justification is required.
03Our Goodwill Policy
Beyond your statutory rights, we offer the following:
First purchase: a full refund of your first subscription payment for a product if you request it within 14 days of the charge.
Free trials: cancel any time before a free trial ends and you are never charged at all. If a trial converts, the automatic charge at the end of the trial counts as your first payment — the 14-day window above applies to it.
Renewals:if a subscription renewed and you didn’t mean it to, contact us within 14 days of the renewal charge and we will refund it, provided the licence has not been meaningfully used since the renewal.
Business purchases: refunds outside statutory rights are at our reasonable discretion — write to us and explain the situation.
When a payment is refunded, the licence it paid for is deactivated. Abuse of the refund process (for example, repeated purchase-and-refund cycles) may lead us to decline goodwill refunds beyond what the law requires.
04JokeService PRO (the Novelty Purchase)
JokeService PRO is sold, openly and repeatedly, as a satirical novelty that provides nothing. The humorous “no refunds” copy on its pages is part of the joke — it is not the policy. Your statutory withdrawal rights (§2) and our 14-day goodwill window (§3) apply to JokeService PRO exactly as they do to any other purchase.
05How to Request a Refund
To request a refund, either:
Email us at office@royalsoftworks.com from your purchase email address, including the Paddle order number from your receipt; or
Use your Paddle receipt — every Paddle receipt email contains a link to manage the transaction, including requesting a refund directly from Paddle.
Please contact us before initiating a chargeback — refunds through us or Paddle are faster for everyone involved.