---
title: "Refund Policy"
description: "Statutory withdrawal rights, our goodwill refund policy, and how to request a refund through Paddle — including timing and what is not refundable."
url: "https://royalsoftworks.com/refunds/"
source: "https://royalsoftworks.com"
format: "markdown"
note: "Markdown rendering of the HTML page at `url`. Same content, same canonical URL."
---

Legal · Refunds

# Refund Policy

Last updated: 19 July 2026

**In plain language:**if the law gives you a refund right, you have it — full stop. On top of that, if you bought something from us in the last 14 days and it isn’t working out, email us and we will make it right. All refunds are processed by Paddle, our merchant of record, back to your original payment method.

## 01Who Processes Refunds

All purchases on royalsoftworks.com are processed by **Paddle**as merchant of record. Refunds are issued by Paddle to the original payment method, typically within 5–10 business days of approval. Paddle’s own buyer terms apply alongside this policy.

## 02Statutory Rights (These Always Win)

If you are a consumer, nothing in this policy limits the refund, withdrawal, or cancellation rights that the law of your country of residence grants you. **Consumers in the EU, EEA, and UK have a 14-day right of withdrawal** from the date of purchase of a digital service. To exercise a statutory right, contact us (see §4) within the statutory period — no justification is required.

## 03Our Goodwill Policy

Beyond your statutory rights, we offer the following:

**First purchase:** a full refund of your first subscription payment for a product if you request it within **14 days** of the charge.

**Free trials:** cancel any time before a free trial ends and you are never charged at all. If a trial converts, the automatic charge at the end of the trial counts as your first payment — the 14-day window above applies to it.

**Renewals:**if a subscription renewed and you didn’t mean it to, contact us within 14 days of the renewal charge and we will refund it, provided the licence has not been meaningfully used since the renewal.

**Business purchases:** refunds outside statutory rights are at our reasonable discretion — write to us and explain the situation.

When a payment is refunded, the licence it paid for is deactivated. Abuse of the refund process (for example, repeated purchase-and-refund cycles) may lead us to decline goodwill refunds beyond what the law requires.

## 04How to Request a Refund

To request a refund, either:

**Email us** at [office@royalsoftworks.com](mailto:office@royalsoftworks.com) from your purchase email address, including the Paddle order number from your receipt; or

**Use your Paddle receipt** — every Paddle receipt email contains a link to manage the transaction, including requesting a refund directly from Paddle.

Please contact us before initiating a chargeback — refunds through us or Paddle are faster for everyone involved.

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